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Category: ITIL

ITIL v3 – An Introduction

Posted on November 26, 2010April 23, 2017 by Jayaraj

The Information Technology Infrastructure Library (ITIL) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 20 years.
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