SharePoint
CRM Invalid action error
I was getting the Invalid Action error when trying to open Microsoft CRM 4.0. And in the event log i could see the following entry.
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Tools
Perspective of CRM
The primary goal of CRM is to build a single, integrated, corporate-wide view of the customer, enabling the company to maximize the customer’s experience. By integrating front- and back-office systems to include records of all customer contact, purchases, requests for information and technical support, the corporation can present a single face to the customer and, therefore, provide better service.
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